Application - New RSO Reference Form


Residence Services requests your assistance by performing a confidential assessment of the applicant's suitability for this position. Please see the following information for brief description of the Residence Service Officer Position.

Each applicant for the Residence Services Officer position with Residence Services at Saint Mary's University is required to have five (5) reference forms filled out (three (3) professional references, and two (2) personal). 

Residence Service Officer (RSO)

A Residence Service Officer (RSO) is a student position with Residence Services. RSOs work at the Loyola Residence Desk helping to maintain the safety and security of the Residence Complex. Staff have the ability to work up to a maximum of 32 hours a week, have a flexible work schedule and conveniently work on campus. 

RSO staff receive over 50 hours of training both online and in the classroom to prepare for their RSO position.

Front Desk Operations:

RSOs run the Loyola Front Desk. Staff will use their customer service skills to engage with residence student’s concerns and needs. Staff will encounter situations like giving directions, entering work orders and responding to incidents that occur within the residence complex. The Loyola Residence Desk acts a residence security base and RSO staff are responsible for maintaining the security of the residence complex.

Policy Enforcement & Incident Response:

RSOs are responsible for policy enforcement within the residence complex. RSOs are taught residence policies and relevant university policies so they can effectively maintain a peaceful living and studying environment within residence. RSOs respond to incidents that occur within the residence complex. Incidents can range anywhere from a noise complaint to a medical/emergency situations.

Requirements to Apply:

  • Must be a fulltime student at Saint Mary’s University
  • Must have the ability to read, write and comprehend English
  • Understand that staff work back shifts (overnight 12am-8am) and 4-6 hour foot patrol shifts.
  • Have Customer Service Skills/Experience

There are 13 questions in this survey.